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Policies

Curious about what to expect when you visit Knockout, A Hair Studio? Check out our virtual tour page here. Please review the rest of our policies, including the latest updates on Covid-19 safety procedures, below.

Cancellation / No-Show Policy

The staff at Knockout, A Hair Studio would greatly appreciate any cancellations be made at least 24 hours before your appointment time.

 

Appointments canceled less than 24 hours before the scheduled time incur a late-cancel fee of 50% of service cost.

 

No-shows incur a no-show fee of 100% of the appointment cost.

 

When you reserve an appointment with us that time is yours and only yours. When a cancellation is made with less than 24 hours notice it is very difficult to fill it, that time and income is lost.

 

Our booking system, Phorest, sends out an Appointment Confirmation 48 hours before your scheduled time. These notifications are sent via email and/or text depending on your settings. Even with these reminders, it is still up to you to put your reservation in your calendar.

 

Please be sure that the contact information we have on file is correct and that emails are not going to junk/spam.

Late Arrivals

Please call us if you know that you are going to be late for your appointment. We will do everything we can to still be able to give you the service you have booked, however if you are more than 10 minutes late we may not be able to complete your service and still be on time for our next client. If so we will need to reschedule your appointment and it will be considered a late-cancellation and subject to cancellation fees. For hair services, we may be able to skip a part of the service such as the blow-dry or haircut, but this will not change the price.

Return / Refund Policy

On Services Rendered

There are no refunds for services rendered. If there is an issue all attempts will be made by your stylist to rectify the situation. Any issues must be addressed within 1 week of your original appointment.

 

A Change of mind about a color request does not constitute an issue, and adjustments will be treated as a new service. Please note, blonding often takes multiple sessions to achieve the desired goal while maintaining the health of your hair.

 

On Retail Purchases

We want you to love our products as much as we do! If you’re not satisfied with  your recommended at home haircare, please return it within 60 days in like new condition for an exchange of equal value.

Longevity

 

We will advise you on best practices at home to maintain your hair color. Improper care or using products not recommended by your stylist can result in rapid color fading and we cannot guarantee the results.

Covid Safety

 

*This section was updated 5/17/21.

 

We’re genuinely excited to get back to seeing all of you in the salon! As guidelines change and mandates are lifted, we are still committed to the health & safety of our staff & clients.

 

  • The state of NC and the State Board of Cosmetic Arts have lifted the mask mandate. Neither salon staff nor guests are required to wear a face covering.

 

  • Your service provider will gladly wear a mask upon request.

 

  • While the social distancing requirement has also been lifted, we still ask that you come alone to your appointment to minimize the total number of people in the salon.

 

  • We continue to sanitize between guests and offer hand sanitizer upon your arrival.

 

  • Please remain respectful of the health of our staff and other clients in the salon. If you’re feeling unwell or if you have been exposed to COVID-19, we ask that you cancel your appointment.

 

If you haven’t had your hair done since quarantine, please allow time for an overhaul when scheduling your service. It may take a little extra time to get you back to feeling like yourself!

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Before you schedule an appointment, review our cancellation & no-show policies.View Policies
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