The staff at Knockout, A Hair Studio would greatly appreciate any cancellations be made at least 24 hours before your appointment time.
Appointments canceled less than 24 hours before the scheduled time incur a late-cancel fee of 50% of service cost.
No-shows incur a no-show fee of 100% of the appointment cost.
When you reserve an appointment with us that time is yours and only yours. When a cancellation is made with less than 24 hours notice it is very difficult to fill it, that time and income is lost.
Our booking system, Phorest, sends out an Appointment Confirmation 48 hours before your scheduled time. These notifications are sent via email and/or text depending on your settings. Even with these reminders, it is still up to you to put your reservation in your calendar.
Please be sure that the contact information we have on file is correct and that emails are not going to junk/spam.
Please call us if you know that you are going to be late for your appointment. We will do everything we can to still be able to give you the service you have booked, however if you are more than 10 minutes late we may not be able to complete your service and still be on time for our next client. If so we will need to reschedule your appointment and it will be considered a late-cancellation and subject to cancellation fees. For hair services, we may be able to skip a part of the service such as the blow-dry or haircut, but this will not change the price.
There are no refunds for services rendered. If there is an issue all attempts will be made by your stylist to rectify the situation. Any issues must be addressed within 1 week of your original appointment.
A Change of mind about a color request does not constitute an issue, and adjustments will be treated as a new service. Please note, blonding often takes multiple sessions to achieve the desired goal while maintaining the health of your hair.
We want you to love our products as much as we do! If you’re not satisfied with your recommended at home haircare, please return it within 60 days in like new condition for an exchange of equal value.
We will advise you on best practices at home to maintain your hair color. Improper care or using products not recommended by your stylist can result in rapid color fading and we cannot guarantee the results.
*This section was updated 8/19/21.
As guidelines regarding Covid-19 change, we remain dedicated to ensuring the health & safety of our staff and clients. We follow the most recent guidelines issued by North Carolina state and the State Board of Cosmetic Arts.
If you haven’t had your hair done in awhile, please allow time for an overhaul when scheduling your service. It may take a little extra time to get you back to feeling like yourself!